Frequently Asked Questions

How do I submit a service request (request for installation/removal/change of sign post installation)?
When can I expect my service request to be fulfilled?
Who determines where a post will be installed? Who is responsible for this decision?
What fees will be charged for change requests/trip charges?
What if the property owner refuses access to the property for sign installation?
What rental fees are charged following the initial installation?
What remedy does Quik-Post Systems have for incorrect installation?
When is the customer responsible for a trip charge?
What fees are charged for missing, stolen or damaged rental equipment?
What is the most important thing the customer can do to ensure sign posts are installed correctly?
What are the potential liabilities for sign post installation?
Will Quik-Post Systems store my real estate signs and riders?
How will I know that my service request has been received, and will be fulfilled?
What efforts must be made to comply or assist with Homeowner Associations or Gated Communities?
What fees will be charged for damaged posts?
Do you provide Lock Box services?

Service Requests

Quik-Post Systems utilizes an online order entry system to ensure your service requests are processed accurately and in a timely manner. Online order processing benefits include:

• Accurate and detailed information, reducing the amount of errors
• Convenience/Ease of Use, service requests can be made any time of day

Service Request Processing/Completion

Orders can be submitted 7 days a week through our online order system. We complete work orders Tuesday through Saturday with the exception of Holidays. The online order system automatically schedules your order for the next available service day. If you elect, you can select a date in the future, up to 21 days in advance.

Service order requests must be received before 3:00 p.m. the day before. The 3:00 p.m. cutoff allows our staff to properly process and distribute your orders efficiently.

Next Service Day Limitations

Quik-Post Systems makes every attempt to accommodate Next Day Service Requests. In some circumstances external forces interrupt our ability to provide such service, including:

• Gated communities
• Limited normal hours of operation for businesses
• Blue Stakes

Post Placement

Arizona law requires our company contact Blue Stake before any installation can take place to verify locations of utility lines lines prior to installation.
It is further recommended that the customer or property owner place markers to indicate the best location for post installation, and that instruction be included in the service request. We recommend using markers such as:

• White paint marked with an X for Blue Stake
• White Flag
• Brick
• Rock, at least the size of grapefruit

(Note: At this time, Quik-Post Systems does not provide appointments for installations, nor do our installers interface with property owners, therefore the placement of markers is the best solution for ensuring proper placement of a sign post.)

In the absence of markers and/or written instructions, Quik-Post Systems installers will use their best judgment for the placement of the sign post.

Important Information: As an excavator or installer of sign posts we are by law required to first call Blue Stake Center (dial 811) prior to installing your post. This law is in affect to help prevent possible injury or death to both our employees and property owners from damages made to utility services, not to mention "IT'S THE LAW", so please have patience when ordering.

In the event of sprinkler line damage, Quik-Post Systems will make every attempt to repair the damage. If the damage is immediately observed by the installer, the repair will be made on the spot. If the damage is reported within 72 hours, an installer will return to the address to make repairs. Quik-Post Systems does not accept responsibility for the cost of repairs if the customer or property owner requests repair by anyone not employed by Quik-Post Systems.
It is Quik-Post Systems policy that only Quik-Post System employees remove or install our rented equipment.

Replace/Reset/Relocate Request

If it is requested that a post be reset or relocated, Quik-Post Systems will accommodate the request similarly to that of an installation request, with a reduced fee starting at $17.50 depending on location.
If the post is stolen, missing or broken, Quik-Post Systems will charge a lost post fee between $21.00 and $149.57 depending on the post style, and for an additional trip fee starting at $17.50, will place a new post on the property. The initial service agreement will remain in effect.

Trip Charge

Quik-Post Systems attempts to avoid miscommunication by having all orders submitted online. If Quik-Post Systems has failed to follow the instructions provided on the Service Request, Quik-Post Systems will return to the property to make corrections without additional charges. If the request for change is outside the scope of the initial Service Request, a trip charge starting at $17.50 will be assessed.

Refusal by Owner/Tenant

In the event that a property owner or tenant refuses access to the property for sign post installation, Quik-Post Systems will contact the customer to advise of the situation. In lieu of the post installation fee, only a trip charge will be incurred. A new Service Request may be submitted when the issues are resolved.

Rental Fees

The Quik-Post Systems rental period is 120 days. After the first 120 days, a post maintenance fee of $12.00 plus tax will be charged for the next 120 day period, and each subsequent four month period. If multiple posts and/or wall spyders are installed, each item installed will be assessed a $12.00 plus tax fee.

Replacing /Repairing Signs

Quik-Post Systems utilizes state of the art posts and Quik-Rings to attach your signs to the sign post. The use of these components eliminates a risk of failure of our equipment. Should the holes in your sign fail and strip out, we will attempt to repair the sign. If that is not possible, we will gladly replace the sign with another of your stock signs. Our fee for this service will be limited to a trip charge, starting at $17.50 depending on location.

Reporting Errors

In the event of sign and/or sign post installation errors, the customer must notify Quik-Post Systems as soon as possible. Upon receipt of this notification, Quik-Post Systems will make every attempt to remedy the situation within 24 hours or less.

Communication

Communication is one of the most critical factors to our success in completing your service request accurately and in a timely manner. To enhance this communication, it is requested that the customer provide a telephone number where the customer can be contacted during normal business hours.

Liabilities

It is Quik-Post Systems policy that only Quik-Post System employees remove or install our rented equipment. If a property owner or customer elects to make changes to the installation all liability for such action shall be the responsibility of the customer. City and County regulations are in force to prevent accidents. Furthermore, signs must not be placed in easement areas or near corners.

Agent Riders

Agent riders or realtor signs are provided by the Agent or Realtor. Quik-Post Systems will maintain realtor signs and/or riders at our facility for installation with a service request. No additional fees are charged for storage.

Order Confirmation

Quik-Post Systems order entry system sends a confirmation email to the person that placed the order showing the order type, the charges for the order, and when the order is scheduled to be completed.

Upon completion of the order another email is sent to the person that placed the order to inform them that it was completed.

Renewal notices are sent to the person that placed the original order and the administrators of the account.

Sales receipts and invoices are sent to the administrators of the account.

Home Owner Associations/Gated Communities

It is the responsibility of the property owner and/or agent to insure compliance with all Home Owner Association rules and regulations. Quik-Post Systems must have access to gated communities; when security guards are in place, it is recommended that authorization to enter the property be granted; when gate access codes are available, these should be submitted with the service request.

Damaged Post

In the unlikely event that a post or installation component is damaged while installed on the property, Quik-Post Systems will make every attempt to salvage the system. Fees for damage will be charged based on the degree of salvage ability, not to exceed the cost for lost post and/or components (see pricelist).

Lock Box

We will install, remove, and store your lock boxes for a fee listed on the pricing page. the fee for this service is a onetime charge at each new installation, your lock box is assigned a part number at the time we receive it and will appear in the drop down menu if it is available for use.