Frequently Asked Questions
How do I submit a service request
(request for installation/removal/change of sign post installation)?
When can I expect my service request
to be fulfilled?
Can I submit a next day or rush
order request?
Who determines where a post will
be installed? Who is responsible for this decision?
What fees will be charged for change
requests/trip charges?
What if the property owner refuses
access to the property for sign installation?
What rental fees are charged following
the initial installation?
What remedy does Quik-Post Systems™
have for incorrect installation?
When is the customer responsible
for a trip charge?
What fees are charged for missing,
stolen or damaged rental equipment?
What is the most important thing
the customer can do to ensure sign posts are installed correctly?
What are the potential liabilities
for sign post installation?
Will Quik-Post Systems™
store my real estate signs and riders?
How will I know that my service
request has been received, and will be fulfilled?
What efforts must be made to comply
or assist with Homeowner Associations or Gated Communities?
What fees will be charged for damaged
posts?
- Service Requests
- Quik-Post Systems™
utilizes an on-line order entry system to ensure your service
requests are processed accurately and in a timely manner. Online
order processing benefits include:
- Accurate and detailed information, reducing the amount
of errors
- Convenience/Ease of Use, service requests can be made
any time of day
Service Request Processing/Completion- Orders can be submitted 7 days a week through our online
order system. We complete installations Tuesday through Saturday,
with the exception of Holidays. Service Requests are processed
and assigned for completion the next day, within our regular
service area. Requests received after 4:00 p.m. are processed
with the following day requests, and assigned for completion.
The 4:00 p.m. cutoff allows our staff to properly process and
distribute your orders efficiently.
Next Day Service Requests- Next day service requests are available for any order received
Monday through Friday before 4:00 p.m.
Next Day Service Limitations- Quik-Post Systems™
makes every attempt to accommodate Next Day Service Requests.
In some circumstances external forces interrupt our ability
to provide such service, including:
- Gated communities
- Limited normal hours of operation for businesses
Post Placement- It is recommended that either the property owner or Real
Estate Agent contact
Blue Stake
to verify locations of utility lines prior to installation.
It is further recommended that the customer or property owner
place markers to indicate the best location for post installation,
and that instruction be included in the service request. We
recommend using markers such as:
- Stake
- Flag
- Brick
- Rock, at least the size of grapefruit
((Note: At this time, Quik-Post Systems™
does not provide appointments for installations, nor do our
installers interface with property owners, therefore the placement
of markers is the best solution for ensuring proper placement
of a sign post.)
In the absence of markers and/or written instructions,
Quik-Post Systems™
installers will use their best judgment for the placement of
the sign post.
If the property owner or Real Estate Agent elects to accept
liability for installation of the real estate sign post without
benefit of
Blue Stake
consultation, Quik-Post Systems™
will accommodate the request. In the event of damage to utilities,
Quik-Post Systems™
does not accept liability, and should any charges result, those
fees will be passed on to the customer.
In the event of sprinkler line damage, Quik-Post Systems™
will make every attempt to repair the damage. If the damage
is immediately observed by the installer, the repair will be
made on the spot. If the damage is reported within 72 hours,
an installer will return to the address to make repairs. Quik-Post
Systems™
does not accept responsibility for the cost of repairs if the
customer or property owner requests repair by anyone not employed
by Quik-Post Systems™.
It is Quik-Post Systems™
policy that only Quik-Post System™
employees remove or install our rented equipment.
Replace/Reset/Relocate Request- IIf it is requested that a post be reset or relocated, Quik-Post
Systems™
will accommodate the request similarly to that of an installation
request, with a reduced fee of only $15.00.
If the post is stolen, missing or broken, Quik-Post Systems™
will charge a lost post fee of $42.00, and for an additional
$15.00 trip charge, will place a new post on the property. The
initial service agreement will remain in effect.
Trip Charge- Quik-Post Systems™
attempts to avoid miscommunication by having all orders submitted
online. If Quik-Post systems™
has failed to follow the instructions provided on the Service
Request, Quik-Post systems™
will return to the property to make corrections without additional
charges. If the request for change is outside the scope of the
initial Service Request, a trip charge of $15.00 will be assessed.
Refusal by Owner/Tenant- In the event that a property owner or tenant refuses access
to the property for sign post installation, Quik-Post Systems™
will contact the customer to advise of the situation. In lieu
of the post installation fee, only a trip charge will be incurred.
A new Service Request may be submitted when the issues are resolved.
Rental Fees- TThe Quik-Post Systems™
rental period is 4 months. After the first 120 days, a post
maintenance fee of $12.00 will be charged for the next four
month period, and each subsequent four month period. Maintenance
charges will cease after six renewal periods. If multiple posts
and/or wall spyders are installed, each item installed will
be assessed a $12.00 fee.
Replacing/Repairing Signs- Quik-Post Systems™
utilizes state of the art posts and Quik-Rings to attach your
signs to the sign post. The use of these components eliminates
a risk of failure of our equipment. Should the holes in your
sign fail and strip out, we will attempt to repair the sign.
If that is not possible, we will gladly replace the sign with
another of your stock signs. Our fee for this service will be
limited to a trip charge, $15.00.
Reporting Errors- In the event of sign and/or sign post installation errors,
the customer must notify Quik-Post Systems™
as soon as possible. Upon receipt of this notification, Quik-Post
Systems™
will make every attempt to remedy the situation within 24 hours
or less.
Communication- Communication is one of the most critical factors to our
success in completing your service request accurately and in
a timely manner. To enhance this communication, it is requested
that the customer provide a telephone number where the customer
can be contacted during normal business hours.
Liabilities- It is Quik-Post Systems™
policy that only Quik-Post System™
employees remove or install our rented equipment. If a property
owner or customer elects to make changes to the installation
all liability for such action shall be the responsibility of
the customer. City and County regulations are in force to prevent
accidents. Furthermore, signs must not be placed in easement
areas or near corners.
Agent Riders- Agent riders or realtor signs are provided by the Agent
or Realtor. Quik-Post Systems™
will maintain realtor signs and/or riders at our facility for
installation with a service request. No additional fees are
charged for storage.
Order Confirmation- Quik-Post Systems™
order entry system sends a confirmation email to the person
that placed the order showing the order type, the charges for
the order, and when the order is scheduled to be completed.
- Upon completion of the order another email is sent to the
person that placed the order to inform them that it was completed.
- Renewal notices are sent to the person that placed the original
order and the administrators of the account.
- Sales receipts and invoices are sent to the administrators
of the account.
Home Owner Associations/Gated
Communities- It is the responsibility of the property owner and/or agent
to insure compliance with all Home Owner Association rules and
regulations. Quik-Post Systems™
must have access to gated communities; when security guards
are in place, it is recommended that authorization to enter
the property be granted; when gate access codes are available,
these should be submitted with the service request.
Damaged Post- In the unlikely event that a post or installation component
is damaged while installed on the property, Quik-Post Systems™
will make every attempt to salvage the system. Fees for damage
will be charged based on the degree of salvage ability, not
to exceed the cost for lost post and/or components (see pricelist).
|
